Refund policy
Last updated: November 4, 2026
This policy explains how Kindness In Action handles cancellations, download problems, and refund requests for digital ebook purchases.
Digital products and returns
Our ebooks are delivered as downloadable PDF files. No physical product is shipped, so there is nothing to return by mail and no return shipping cost.
If you purchased the wrong guide, placed an order by mistake, or changed your mind, email us as soon as possible. If you haven’t downloaded the ebook yet, please let us know. We’ll review your request based on the circumstances of the order and any cancellation rights that apply.
Download problems, incorrect files, and duplicate charges
Please contact us if:
- You didn’t receive your download instructions.
- Your download link doesn’t work or the PDF won’t open.
- You received a different ebook from the one you ordered.
- The ebook is incomplete or materially different from its product description.
- You believe you were charged more than once for the same order.
For routine order issues, please contact us within 14 days of purchase so we can help promptly. This does not shorten any deadline you have under applicable law.
Depending on the issue, we may resend the download instructions, provide a working link or replacement file, or issue a refund. If you’re missing a download email, check your spam or junk folder first. If you still can’t find it, contact us so we can help.
How to request a cancellation or refund
Email kindnessinaction1@outlook.com. To help us find your purchase, include your order number, the email address used at checkout, and the ebook title. If you’re reporting a technical issue or a billing error, a short description will help us investigate.
If you’re exercising a statutory right to cancel, simply tell us clearly that you wish to cancel your order. You do not need to give a reason. Please do not send passwords or full payment card details.
Cancellation rights for EU and UK consumers
Where the statutory right applies, consumers in the European Union and United Kingdom generally have 14 days from the date the contract is concluded to cancel a digital purchase without giving a reason.
For digital content, the right to cancel may end when delivery begins if you expressly agreed to delivery before the cancellation period ended, acknowledged that you would lose your right to cancel, and we provided the required confirmation. You can contact us by email or by post to exercise an applicable cancellation right. No physical return is required. europa.eu
How refunds are processed
We’ll email you once we’ve reviewed your request. Approved refunds are sent to the original payment method unless otherwise agreed or required by law. Refunds owed under applicable law will be issued within the required timeframe.
Your bank or payment provider may take additional time to show the refund on your account. If an approved refund hasn’t appeared, contact us with your order number so we can check its status.
Nothing in this policy limits your rights under applicable consumer protection laws, including rights relating to digital content that is faulty, isn’t as described, or isn’t delivered as agreed.
Contact information
Merchant: Kindness In Action
Email: kindnessinaction1@outlook.com
Phone: +1 564-227-8965
Business address: 721 Hall St, Stewart, MN 55385, United States